Terms & Conditions

These terms and conditions shall be the only terms of contract between Timeless Truth (UK) Ltd and the purchaser. No other conditions shall have effect unless agreed in writing

PAYMENT: Payment on the website is through the Sagepay Gateway or PayPal. Alternatively, Orders can be placed by telephone, where payment will be accepted by credit/debit card or by cheque. Cheques must be cleared before goods are despatched. In all cases, full settlement must be received before the despatch of goods

PRICE: All prices are quoted in British Pounds Sterling unless otherwise stated. Prices on website are correct but subject to fluctuation without prior notice. The buyer will be deemed to have ascertained the current price at the date of order.

VAT: All prices quoted include VAT.

DELIVERY: We try to deliver the goods in accordance with the delivery times set out below. Please note the delivery times stated below are indicative only and we are not responsible for any delays. Neither Timeless Truth (UK) Ltd nor their designated carriers will accept claims for consequential loss due to late deliveries.

Orders will be processed and despatched providing the address details are correct. Our delivery times are quoted as a guide. Timeless Truth (UK) Ltd will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods will be despatched to the delivery address quoted at the time of order.

Goods are normally despatched within 7 working days from order, subject to stock availability.

Delivery to most areas is within 3-4 days of despatch. For Northern Ireland, Scotland & Islands, delivery can be 5-6 working days from despatch.

Items unavailable at the time of order will be held in back order and despatched as soon as they become available. No carriage charge will be added to back orders.

Delivery charges are determined according to weight and location and will be verified within the buyer’s order confirmation.

FORCE MAJEURE: The company shall be entitled to cancel or delay delivery of orders if the shipment is delayed or hindered through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

RETURNS & REFUNDS: Should an item have been ordered in error or is not as expected, the Company may agree to their return on the following conditions:

– a. A request must be made to the company within 24 hours of receipt of goods

– b. No returned items will be accepted unless a Returns Authorisation has been given

– c. The item must be in perfect condition, unused, and returned in original packaging carton

– d. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned items are adequately packed to avoid damage in transit. We strongly recommend that proof of posting is obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive the customer has a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made.

– e. Any refunds given for returned items will be subject to a handling charge of the cost of your original order. Carriage charges will not be refunded.

– f. If an item is returned under the Distance Selling Regulation, the customer will return the items carriage paid in their original condition and packaging.

CANCELLATION: Cancellation of an order prior to delivery will only be occur a 5% handling charge. Cancellation after delivery cannot be accepted. In this case, item may be returned under our Returns & Refunds policy detailed above.

DAMAGE: If an item is received damaged, notification must be given by telephone within 24 hours of receipt of goods and then confirmed in writing within 7 days. Notification after this period will not be accepted and relevant compensation will not be issued.

GENERAL: No responsibility will be accepted by Timeless Truth (UK) Ltd for damage or injury resulting from accidental misuse of the product.

Goods are not supplied on a sale or return basis. In describing the products available on our website we attempt to be as accurate as possible. Timeless Truth (UK) Ltd does not warrant that product descriptions, images, colours or other content of this website is accurate, complete or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed under Returns & Refunds.

This website is destined for retail in the UK only. For International orders, please contact us on +44 1903 752522 or

CUSTOMER’S ACCOUNT: The customer is responsible for maintaining the confidentiality of their account and password and for restricting access to your computer. They agree to accept responsibility for all activities that occur under your account and all passwords.

LAW: This contract shall be governed exclusively by the Laws of England The Buyer hereby accepts the jurisdiction of such courts or tribunal whether in England or elsewhere, as the Seller may nominate for the purpose of trying any action arising out of this Contract.

ACCEPTANCE: The buyer’s completion of the online registration form will be treated by Timeless Truth (UK) Ltd as an acceptance of these Terms & Conditions

CONTACT: If there are any queries regarding these terms or you have any questions regarding Timeless Truth (UK) Ltd and the products we sell, please do not hesitate to call our office on 01903 752522.

SALES OF GOODS ACT 1979: None of the above affects the Buyer’s or Seller’s rights under the Sales of Goods Act 1979.